At eKala, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This privacy policy explains how we collect, use and protect your personal data when you use our website ( www.ekala.uk ) and services. By using our website, you consent to all practices outlined in this policy.
Information we collect
We collect data from you when you register on our site, place an order, subscribe to our newsletter, or use other services offered by eKala. The types of personal data we may collect include:
- Name
- Email address
- Postal and billing address
- Phone number
- Payment data (via secure payment processors)
- IP address and browsing data
- Order history and preferences
How we use your information
We use the data we collect for a variety of purposes, including:
- To process and fulfill orders
- To improve customer service and answer questions
- To personalize the shopping experience and recommend products
- To send periodic emails about orders, account updates, or promotional offers
- To comply with legal requirements and enforce our terms and conditions.
How we protect your data
We implement a variety of security measures to keep your personal data safe. This includes the use of encryption technology, secure payment gateways, and restricting access to sensitive data to authorized personnel only. However, please note that no data transmission over the Internet is 100% secure and we cannot guarantee the complete security of your information.
Cookies and tracking technologies
We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device to help remember your preferences and track usage patterns. You can control cookies through your browser settings, but disabling cookies may affect your ability to use some features of our site.
Third-party services
We may share your data with third-party service providers who help us operate our website and conduct our business, such as payment processors, shipping companies, and marketing partners. These third parties are required to protect your information and may only use it for the specific purposes we instruct them to.
Your rights
Depending on your location, you may have the right to:
- Access our personal data about you
- Correct or update your personal data
- Request deletion of your personal data (if necessary)
- Opting out of marketing communications If you would like to exercise any of these rights, please contact us using the details provided in section 10 below.
Data retention
We will retain your personal data only for as long as is necessary to fulfill the purposes set out in this Privacy Policy or as required by law. When your data is no longer needed, we will take steps to securely delete or anonymize it.
Children’s privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take reasonable steps to delete such data as soon as possible.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post any updates on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically to be informed of how we are protecting your data.
